Refunds and cancellations can only be processed before an order is dispatched and it should be done within a week of placing the order. An 8% processing fee will be charged for any cancellation. We do not provide returns and exchanges as our pieces are fragile and can succumb to breakage while being sent back to us by the customers. Moreover, our pieces are inclusive of shipping from our end. Therefore, in case a return is mutually agreed upon, the customer has to cover the shipping and damages (if any) during return shipping. Once we have received the pieces back safely we will process the refund after deducting 35% from the total bill in order to cover the shipping cost and processing fee.